Ticket Closure Actions
Efficiently close tickets with our AI-generated email templates. Whether you need to close the ticket due to no response or ensure a smooth ticket closure process, our service has you covered.
3 Strike Rule Email Template
Examples
Standard Closure
Urgent Closure
Technical Issue Closure
Billing Issue Closure
Examples
Standard Closure
Urgent Closure
Technical Issue Closure
Billing Issue Closure
Instant generations
Infinite revisions
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How to get started
Step 1
Provide the ticket number, customer's name, issue description, and any additional notes or context.
Step 2
Choose from our standard, urgent, technical, or billing issue closure options and customize the template to fit your needs.
Step 3
Generate the email template and send it to inform the customer about the ticket closure.
Main Features
Announcement of Closure
Inform your customers with clarity and professionalism. Use our templates to announce 'we will be closing' or 'we are closing' the ticket due to no response.
State of Ticket
Keep track of the ticket status with ease. Once the process is complete, the 'ticket closed' status will be updated accordingly.
FAQ
What is the 3 strike rule?
The 3 strike rule is a policy where a ticket is closed after three attempts to contact the customer without receiving a response.
Can I customize the email templates?
Yes, our service allows you to customize the templates to fit your specific needs, including adding ticket details and personalizing the message.
How do I know if the ticket is closed?
Once the email is sent, the ticket status will be updated to 'ticket closed' in your system.